THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS NEED TO BE READ AND ACCEPTED BEFORE PURCHASING ANYONE OF OUR HARDWARE PRODUCTS FROM TP-LINK AND SUBSIDIARY COMPANIES.
- DEFINITIONS AND INTERPRETATION
1.1. Hardware Equipment supplied by Fibre Boyz to the Customer as itemised in the
receipt/invoice sent to the customer will henceforth be referred to as Hardware
1.2. Service means the delivery, install and support of & for the Hardware.
- ACCURACY OF CUSTOMER INFORMATION
2.1. The Customer will provide Fibre Boyz with accurate and up to date information:
(i)when completing the Order Form and or the Application Form; and
(ii)when Customer contacts Fibre Boyz to report a suspected fault and is asked a standard set of structured questions.
2.2. Fibre Boyz shall not be liable for any loss suffered as a result of Customer failure to
provide accurate information, which may lead to a delay in the credit approval process
or support provided under the service level agreement.
- DELIVERY AND CUSTOMER REQUIREMENTS
3.1. Customer agree to ensure that service staff of Fibre Boyz or Fibre Boyz’s agent are given
access to Customers delivery address. Customer will nominate a contact person for the
delivery of the Hardware.
3.2. Deliveries will be carried out from Monday to Friday during Business Hours .
- COMPLETION OF PURCHASE
4.1. A sign off document and proof of delivery will be required to be signed by the Customer
as acceptance of the delivery of the Hardware. The purchase shall be deemed accepted
by Customer once we receive payment for proof thereof for Hardware itemised in
Customer Invoice. The purchase itself will be deemed completed once the client
receives the Hardware .
- HARDWARE
5.1. Except where otherwise indicated Fibre Boyz to Customer, the Customer is responsible
for obtaining, installing, configuring and maintaining all Customer Hardware.
5.2. If Customer connects any other equipment to the Hardware Customer will be liable for
any and all damages if such connection causes any malfunction or failure to the
Hardware.
5.3. The Hardware will be delivered with a standard factory setting configuration.
5.4. In respect of the Hardware:
5.4.1. The Hardware remains the property of the Customer upon full payment.
5.4.2. In the event of failure of the hardware Fibre Boyz will replace or repair the equipment in line with the manufacturers warranty based on a full assessment
5.4.3. The customer accepts liability for any costs of repair or replacement due to its use outside of the terms of the manufacturers warranty
- SECURITY
6.1. Customer acknowledges that the logical and physical security measures in relation to
the Hardware are Customer’s sole responsibility. Customer agree’ s that Fibre Boyz will
not be held liable for any losses arising out of security breaches (including loss or theft
of Customer personal information) resulting from a breach of security via the Hardware.
6.2. Customer must take all reasonable precautions to protect the Hardware from
unauthorised access by (amongst other things) assigning secure passwords, changing
the passwords regularly and to take such necessary measures to properly secure the
Hardware. Fibre Boyz will not be held liable for any losses arising out of any
compromised accounts or Hardware.
- WARRANTY
10.1. Fibre Boyz makes no warranty that the products will meet Customer requirements.
10.2. Fibre Boyz makes no warranty that the products will be compatible with Customer
equipment or any end user equipment.
10.3. No advice or information, whether oral or written, obtained by the Customer from
Fibre Boyz through the services shall create any warranty.
10.4. Device support will be provided within a 72-hour business day basis.
10.5. Original packaging must be retained for shipping and warranty purposes.
10.6. Hardware from TP-Link and its subsidiaries have a warranty period of 6 months from
date of purchase acceptance unless stated otherwise.
- RETURNS
11.1. The Customer agrees to return product within 7 working days should it not meet their
needs or changes their mind regarding the purchase of the product. Once the
“Cool Off” period has expired, refunds will no longer be processed only repairs and/or
replacements as stipulated in this document.
