How do I upgrade or downgrade my package?
Typically done on website, by logging into user account.
What is the order or prioritisation of data depletion?
Norm is top-up data is depleted last and the monthly inclusive data last.
I have a dead spot at the other end of my home, what do I do?
A Wi-Fi range extender is recommended by ISPs
Something is interfering with my wireless signal, how can I fix this?
Changing of channel is usually helpful, changing bands is also suggested for routers that support this
Does the free-to-use LTE router(if included) support other Internet connections?
Fibre connections are possible on LTE-A routers
Will my first payment and allocation of data be on a pro-rata basis?
Typically, ISPs do use pro-rata
How long does it take for my LTE-A SIM, and/or where applicable, router to be delivered?
The norm is a week.
How long does it take for my LTE-A service to activate?
Typically a within 24 Hours after receiving sim and/or device.